Stage 1 – Enquiry
Enquiries can be made to our sales team via email, or telephone +44(0)1908371909.  Our team will discuss you requirements with you.  

Stage 2 – Quotation
Following your enquiry, our team will prepare your quotation for you. Our quotation will include our prices, lead-time, shipping terms and payment requirements.

Stage 3 – Order
Once you have received our quotation and are ready to continue, please confirm to our sales team by email on

We will require full invoice and delivery details (including full company name, address, telephone number, contact name, email address and); EORI number; VAT number; and contact details (name, telephone number and email address) for a customs clearance.

Stage 4 – Sales confirmation
To ensure that all details are correct we will send our sales confirmation and proforma invoice for payment. We will include our payment information. Payment is required in full prior to dispatch.

Stage 5 – Payment
Payment of the full amount of your invoice is required before your goods are released from shipping. We are not responsible for any bank fees, all charges for bank fees need to be paid by the customer.

Stage 6 – Delivery
Once payment is received in full, the goods are transfer to our shipping company, on a DAP (Delivered at Place) basis.

Stage 7 – Payment of Customs Duties and Fees (paid by buyer)
Our terms of delivery are DAP, Delivered at Place. The buyer is responsible for import clearance and any applicable local taxes or import duties. We cannot be held responsible for any shipping delays.

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